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Orders & Returns

Order confirmation

When we have received your order, we will send you an order confirmation to the e-mail address you provided when submitting your order. All items listed in the web store are in stock. However, URBAN A is also a shop and we have the same stock with our web shop. Therefore, should we have any problems with our stock levels when receiving your order, we reserve the right not to deliver the items. Should we be unable to deliver in accordance with the terms in the confirmation of order, we will contact you and give you the opportunity to cancel the order.

Payment methods

URBAN A web shop accepts credit payment methods including the following major credit cards; Visa, Visa Electron and Master Card. All credit card transactions are secure. Visa payments are done with Verified by Visa and Master Card with MasterCard Secure Code verification service.

If you have a Finnish bank account, you can make the payment with online banking. Supported banks are: OP-pankki, Nordea, Sampo Pankki, Aktia, Säästöpankki/Paikallisosuuspankit/Nooa, Handelsbanken, Tapiola, Ålandsbanken and S-Pankki.

All payments are processed through Checkout.fi. We reserve the right to change the prices of our products, delivery and handling fees. Prices in the web store are stated in euro (€) and include Finnish VAT 24%.

Shipping & Delivery

Orders are sent via the Finnish Post Office (Itella). We aim to dispatch all orders within two business days after the order confirmation, excluding Finnish holidays and weekends. If you are located outside of Finland, please allow up to 14 days for delivery. Please note that URBAN A is not responsible for missing packages. Customers from non-EU countries are responsible for any possible customs and taxes.

You can also choose to pick up your order at the URBAN A store. If you choose this option we will send you an e-mail when your orders has been processed and is ready for pick up.

Delivery charges:

Prices are in euros and include Finnish VAT of 24%. Shipping costs will be added to orders under EUR 200; shipping is free on orders of EUR 200 and over. Prices are subject to changes.

Return policy

To ensure your satisfaction, URBAN A offers you 14 day money back guarantee from the date you receive your order. You are welcome to either exchange your item or receive a refund. Items must be returned in their original packaging, with their tags on, and in their original condition.

Please note that return shipping is paid by the customer. Please ensure that you return your order with sufficient postage. Returns where postage is not paid will not be accepted by us. If you receive a wrong or a faulty product, we will compensate you for the delivery costs.

URBAN A will not compensate for lost packages. Before sending any returns, please contact us by email: shop@urban-a.fi

Privacy & Security

Customer information is being collected and kept for the sole purpose of efficient order process and delivery of goods to the right address, and is gathered only at your consent.

We do not pass on your information to any third party. Customer details needed for delivery are passed on only to the delivery/shipping company. No sensitive information is passed on. If you wish to know what information is stored on you, or if you want to be removed from the register, please address your inquiry to shop@urban-a.fi

We ensure you that we operate with the highest care and security standards when it concerns your personal data. Finnish law will be applied to all disputes related to the URBAN A web shop or to these Terms & Conditions.